INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely. We understand the importance of receiving exactly what you expect when purchasing online. Rest assured, the product images displayed on our website accurately represent the items you will receive. We take great care to ensure that the images are true to the actual product, providing you with a reliable shopping experience. If you have any concerns about the product you receive, please don't hesitate to contact our customer support team, and we'll be happy to assist you.

Where can I view my sales receipt?

You can view your sales receipt in your account dashboard on our website. Simply log in to your account using the credentials you provided during the purchase process. Once logged in, navigate to the "My Orders" or "Order History" section, where you'll find a list of all your past orders. Click on the specific order you'd like to view the receipt for, and you'll be able to access and print your sales receipt from there. If you have any trouble finding or accessing your sales receipt, feel free to reach out to our customer support team for assistance.

How can I return an item?

Returning an item is simple with SAYGH AL OUD. Here's a step-by-step guide:

1. **Initiate the Return:** Log in to your account on our website and navigate to the "My Orders" or "Order History" section. Locate the order containing the item you wish to return and select the option to initiate a return. Alternatively, if you made your purchase as a guest, you can contact our customer support team to initiate the return process.

2. **Choose Return Reason:** Select the reason for your return from the available options. This helps us understand your feedback and improve our products and services in the future.

3. **Package the Item:** Safely package the item you're returning, ensuring it's in its original condition with all tags and packaging intact. If applicable, include any accessories or documentation that came with the product.

4. **Label the Package:** Print out the return label provided by SAYGH AL OUD and affix it securely to the package. Make sure to cover or remove any old shipping labels to avoid confusion.

5. **Ship the Package:** Drop off the package at your nearest shipping carrier's location or schedule a pickup, depending on the shipping method provided. Be sure to obtain a tracking number for your records.

6. **Await Processing:** Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. Once approved, we'll process your refund or exchange according to your preference.

Will you restock items indicated as “out of stock?”

At SAYGH AL OUD, we strive to maintain a diverse and dynamic inventory to meet the needs and preferences of our valued customers. While we make every effort to keep popular items in stock, occasionally certain products may become temporarily unavailable due to high demand or other factors.

Rest assured, we continuously monitor our inventory levels and work diligently to restock items as quickly as possible. If an item is indicated as "out of stock" on our website, we encourage you to sign up for notifications to be alerted when the item becomes available again.

How long does it take to deliver the order?

At SAYGH AL OUD, we understand the importance of timely delivery and strive to get your order to you as quickly as possible. Our standard delivery time frame typically ranges from one to two business days for orders within our local delivery area.

Once your order is placed and processed, our dedicated team works diligently to prepare it for shipment. The estimated delivery time may vary depending on factors such as the shipping method selected, your location, and any unforeseen circumstances.

Rest assured, we prioritize efficiency and accuracy in our shipping process to ensure your order arrives promptly and in excellent condition. If you have any specific delivery requirements or urgent requests, please feel free to reach out to our customer support team, and we'll do our best to accommodate your needs.

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